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Privacy Policy

Effective Date: April 8, 2026

Cool Data LLC DBA Thermo Appliance Repair ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website and submit a service request.

1. Who We Are

Business Name: Cool Data LLC DBA Thermo Appliance Repair
Service Area: Chester County, PA, USA
Contact: thermoappliance@gmail.com | +1 (445) 201-14-04

2. Information We Collect

When you submit a request through our website, we may collect:

• Full name
• Phone number
• Email address (optional)
• Service address (street, city, state, ZIP)
• Appliance type and brand/model (if provided)
• Description of the issue
• Preferred date/time window

We may also collect limited technical information such as IP address, browser type, and basic logs for security and troubleshooting.

3. How We Use Your Information

• To review and respond to your service request
• To schedule diagnostics and repair appointments
• To contact you by phone, text message, or email regarding your request
• To prevent spam, abuse, or fraudulent submissions
• To maintain internal business records

4. How We Share Information

We do not sell your personal information.

We may share necessary data with trusted service providers that help us operate our business, such as:

• Website hosting provider (Netlify)
• Messaging/notification provider (Telegram) used to deliver incoming request notifications to our internal team
• Google Maps Platform / Places (address autocomplete when you enter your service address)

We may also disclose information if required by law or to protect our legal rights.

5. Data Retention

We retain request data for as long as reasonably necessary to provide services, maintain records, resolve disputes, and comply with legal obligations.

6. Data Security

We use reasonable administrative and technical safeguards to protect personal information. However, no method of transmission or storage is 100% secure.

7. Your Rights and Choices

You may contact us to request access, correction, or deletion of your personal information, subject to applicable law.

To submit a privacy request, contact us at: thermoappliance@gmail.com.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:
Cool Data LLC DBA Thermo Appliance Repair
Email: thermoappliance@gmail.com
Phone: +1 (445) 201-14-04